Please keep in mind that due to the nature of certain prints, your item may not be exactly the same as on the picture. It will depend on the size of the print and the size of the garment ordered.
We always use natural fabrics, such as cotton or linen, which is easy to wash and iron. Sometimes we add tulle or satin trims to a style – these fabrics should not be ironed.
Sometimes things go wrong, so we have the following in place:
QUALITY / INCORRECT ITEMS SENT:
We make every effort to ensure that you will be satisfied with our products, we will however provide you with a full refund in the following instances:
1. The item has a manufacturing defect. Please return the item/s to us and we will inspect it on our side before making a refund.
2. We sent you the incorrect item.
Please ensure that you notify us and return the goods within 7 days of receipt. Credits will be issued within 7 days of receipt of the returned goods. Should you wish to simply make an exchange, we will gladly arrange this too.
Packages must be returned prepaid as we are unable to accept COD deliveries. Please use the SA POST OFFICE counter-to-counter service and make sure that the parcel is insured, as we cannot take responsibility for lost or stolen parcels. Please advise us before returning the goods. We will gladly refund shipping charges in the above instances, so therefore please use the SA Post Office, as we will not be responsible for the costs of other courier services.
SIZING / MEASUREMENTS:
We follow a commercial size charts, similar to the likes of Woolworths and Zara. Please ensure that you have a look at our size chart before placing your order. If you are unsure which size to order, we will gladly assist. Please send us an email of the item you like and we will assist. You are also welcome to send your little one’s measurements and we will confirm which size to order. We hand-make items according to the orders we receive and do not carry stock, therefore we will not be able to refund or exchange items it the sizing is incorrect, so please ensure that you order the correct size.
If you are unhappy about anything else, please contact us immediately, so that we can resolve the issue as quick as possible.
Should you have any concerns about the above, please give me a call or send me a mail.